Refund policy
If something is wrong with your order, we will make it right. Please read this policy before contacting us.
Damaged, defective or wrong items
If your squishy arrives damaged, defective or is not the item you ordered, email us within 7 days of delivery at Squishpals.support@gmail.com with your order number and a clear photo of the item and its packaging. We will send a replacement or give you a full refund, whichever you prefer. You do not need to send the item back.
Changed your mind
Because our products ship directly from our suppliers, we cannot accept returns for change of mind once an order has been shipped. If you contact us before your order ships, we will cancel it and refund you in full.
Orders that never arrive
If your order has not arrived 30 days after it shipped, contact us. We will investigate with the carrier and either resend your order or refund you in full.
Please do not send items back without contacting us first. Our items ship from overseas, and we cannot accept returns that have not been approved in writing.
How refunds are paid
Approved refunds are paid to your original payment method. Please allow 5 to 10 business days for the money to appear, depending on your bank or payment provider. Shipping fees are refunded only if the order never arrives or we made a mistake.
Contact us
Email squishpals.support@gmail.com. We reply within 2 business days.